You will only receive a push message on an IOS or Android device with the smart app installed.
With the browser app (https://smart.gardena.com/#/) you will not receive a push message.
To receive a push message, there must be an error on a smart device (e.g. smart robotic lawnmower) and the smart app must be closed. If the smart app is open on the mobile device, you will not receive a push message.
Please check in the GARDENA smart App whether the push notifications are activated for the respective smart devices. To do this, go to Settings > Push notifications.
If you still do not receive a push notification, please check the following:
Please make sure that the smartphone/tablet has the latest IOS or Android software version.
Close all smart apps on all mobile devices used.
Check in the settings of the mobile device whether the smart app is allowed to send "Messages". If necessary, please activate this function.
Check whether the gateway has a permanently lit green LED on the left and right.
If you still do not receive a push message, we recommend the following steps:
Disconnect the gateway from the power supply for 30 seconds and reconnect it. This will restart the gateway. This process may take a few minutes. Wait until the gateway is ready for operation again.
In the meantime, please uninstall the smart app and reinstall it on your mobile device. Then log in again with the existing account in the smart app.
Please check the settings of the smart app again regarding the activation of messages.
Now go to your robotic lawnmower, for example, and simply turn it upside down. The robotic lawnmower must be switched on for this.
A push message should now be sent.
If you still have not received a notification after this procedure, please contact GARDENA Service.
We also need the e-mail address from your account.