The fact that your robotic lawnmower does not park can have various causes and is often difficult for us to assess from a distance.
We should therefore first create a common basis and are dependent on your support in analyzing the fault. Thank you very much for this.
Please check the following conditions at your location:
- Installation:
> Check the wiring on and around the charging station.
To ensure that the robotic lawnmower can always dock reliably to the charging station, it is essential to follow the instructions for installing the charging station in the operating instructions. If the boundary wire is routed directly past the side of the charging station, a minimum distance of 60 cm is required between the boundary wires. Neither the boundary wire nor the low voltage cable may be laid under the charging station. The low voltage cable must also not be rolled up behind the charging station. This can lead to interference with the charging station signals.
> If the charging station is positioned at the end of a short corridor, in addition to the above specifications, it must be ensured that the starting point (A), which can be set to a maximum distance of 3 m in the menu, is located on the area to be mowed. In addition, a minimum distance (B) of at least 60 cm is required between the boundary wire and the guide wire. If this distance is too small, successful guide wire calibration is not possible and there will be restrictions when using the remote start points.
> If you have laid the guide wire at the charging station under stone slabs or wood, please lay it above ground in the area of the charging station to generate a stronger signal. Then please put the robotic lawnmower back into operation.
- Interference:
> Metallic objects
Please check that there are no metallic objects in the immediate vicinity of the charging station (approx. 1 meter radius). Interference can be caused, for example, by a self-built robotic lawnmower garage, metal fences, ventilation grilles, etc. If this is the case, we recommend that you first remove these or choose a different, "metal-free" location for the charging station.
> Radio units
Please check whether the charging station is located near or as the crow flies between the transmitter and receiver of various radio units. These could be radio-controlled sockets or electric gates, for example. If this is the case, please switch these units off once for test purposes or change their location or that of the charging station if necessary.
Please check the color of the control LED on your charging station.
- If the LED has gone out, please use FAQ "LED indicator light charging station not lit".
- If the LED lights up/flashes red, the components need to be checked. We therefore recommend that you contact our GARDENA Service.
- If the LED flashes yellow
Possible causes:
> The guide cable is not connected correctly to the charging station. Please check the connection terminal
> Connector between guide wire and boundary wire not properly installed.
> The guide wire is damaged. Please check the cable and/or re-route it.
- LED is permanently green:
The robotic lawnmower drives into the charging station docks at the charging station for a few seconds and then leaves the charging station again. After several attempts, the mower stops in front of the charging station with the error message Charging station blocked
> Possible cause:
Insufficient contact between the charging contacts of the robotic lawnmower and the charging station. Please clean the charging contacts of the robotic lawnmower and the charging station with fine emery paper or steel wool. Then moisten the charging contacts with a contact spray or commercially available machine or lubricating oil/grease (e.g. battery grease). The aim of this measure is to protect the charging contacts even better against environmental influences (corrosion) and to ensure correct charging.
- The robotic lawnmower drives to the charging station but turns off shortly before the charging station and starts searching for the charging station again.
> Please remove the charging station tower from the charging station plate. Then check the markings (red and blue) on the cable (see picture)
If the previous points have not led to success, please contact our service department. Please send us a short video of a parking process in which we can also see the area around the charging station (no close-up of the robotic lawnmower). Please ensure that the maximum file size of 20 MB is not exceeded.