If your smart device is a robotic lawnmower, see FAQ "Robotic lawnmower cannot be integrated into the smart system".
Please check the Power LED and Internet LED on the gateway. Both LEDs must be permanently green, if this is not the case follow the instructions in the FAQ "Gateway is offline".
If the LEDs on the gateway light up green, check whether the smart device is also in integration mode during the integration process. You can recognize this by the green flashing of the connection LED. The connection LED must not light up green continuously during the connection process after inserting the batteries/connecting to the power supply. If the LED is permanently green, please perform a factory reset on the affected device (not on the gateway). Please refer to the operating instructions to find out how the factory reset of the respective affected device works.
Now you can integrate your smart device again via the GARDENA smart APP. Please note that the integration mode remains active for approx. 2 minutes.
Note:
An incomplete wireless connection between the gateway and the smart devices may lead to the present situation. This may be due to a less than ideal installation location for the gateway. It is best to install the gateway where you can expect the least radio resistance, e.g. directly at a window facing your garden. An installation location such as in the basement or on the roof could cause a higher radio resistance and thus reduce the radio quality between the smart products. Please ensure that there are no obstacles, such as a wooden hut, metal objects, walls or similar, between the gateway and the associated smart devices. This can lead to problems with the wireless connection.
If your question has not been answered by the points listed so far, please contact GARDENA Service.
Please check the Power LED and Internet LED on the gateway. Both LEDs must be permanently green, if this is not the case follow the instructions in the FAQ "Gateway is offline".
If the LEDs on the gateway light up green, check whether the smart device is also in integration mode during the integration process. You can recognize this by the green flashing of the connection LED. The connection LED must not light up green continuously during the connection process after inserting the batteries/connecting to the power supply. If the LED is permanently green, please perform a factory reset on the affected device (not on the gateway). Please refer to the operating instructions to find out how the factory reset of the respective affected device works.
Now you can integrate your smart device again via the GARDENA smart APP. Please note that the integration mode remains active for approx. 2 minutes.
Note:
An incomplete wireless connection between the gateway and the smart devices may lead to the present situation. This may be due to a less than ideal installation location for the gateway. It is best to install the gateway where you can expect the least radio resistance, e.g. directly at a window facing your garden. An installation location such as in the basement or on the roof could cause a higher radio resistance and thus reduce the radio quality between the smart products. Please ensure that there are no obstacles, such as a wooden hut, metal objects, walls or similar, between the gateway and the associated smart devices. This can lead to problems with the wireless connection.
If your question has not been answered by the points listed so far, please contact GARDENA Service.