Please check the Power LED and Internet LED on the gateway. Both LEDs must be permanently green, if this is not the case follow the instructions in the FAQ "Gateway is offline".
If the LEDs on the gateway light up green, please check in the Gardena smart app whether the affected devices are online. If this is not the case, please follow the troubleshooting instructions (help button) in the app of the affected smart device.
If all devices are online, we recommend that you disconnect and reconnect your smart device from the smart system once. We also ask you to restart your gateway by unplugging it once and plugging it back in again. After this process, the system should communicate properly again.
If the smart Power adapter plug still cannot be switched on and off, please contact GARDENA Service.
If the LEDs on the gateway light up green, please check in the Gardena smart app whether the affected devices are online. If this is not the case, please follow the troubleshooting instructions (help button) in the app of the affected smart device.
If all devices are online, we recommend that you disconnect and reconnect your smart device from the smart system once. We also ask you to restart your gateway by unplugging it once and plugging it back in again. After this process, the system should communicate properly again.
If the smart Power adapter plug still cannot be switched on and off, please contact GARDENA Service.