Please check the Power LED and Internet LED on the gateway. Both LEDs must be permanently green, if this is not the case follow the instructions in the FAQ "Gateway is offline".
If the LEDs on the Gateway light up green, please check in the GARDENA smart App whether the affected devices are online. If this is not the case, please follow the troubleshooting instructions (Help button) in the GARDENA smart App of the affected smart device.
If all devices are online, we recommend that you disconnect and reconnect your smart device from the smart system once. We also ask you to restart your gateway by disconnecting and reconnecting it once. After this process, the system should communicate properly again.
If it is a robotic lawnmower, see FAQ "Smart robotic lawnmower does not execute app commands".
If it is a smart power adapter plug, see FAQ "Smart power adapter plug no longer switches".
Note:
An incomplete wireless connection between the gateway and the smart devices can possibly lead to this situation. This may be due to a less than ideal installation location for the gateway. It is best to install the gateway where you can expect the least radio resistance, e.g. directly at a window facing your garden. An installation location such as in the basement or on the roof could cause a higher radio resistance and thus reduce the radio quality between the smart products. Please ensure that there are no obstacles, such as a wooden hut, metal objects, walls or similar, between the gateway and the associated smart devices. This can lead to problems with the wireless connection.
If your smart device still does not execute your commands, please contact GARDENA Service.
If the LEDs on the Gateway light up green, please check in the GARDENA smart App whether the affected devices are online. If this is not the case, please follow the troubleshooting instructions (Help button) in the GARDENA smart App of the affected smart device.
If all devices are online, we recommend that you disconnect and reconnect your smart device from the smart system once. We also ask you to restart your gateway by disconnecting and reconnecting it once. After this process, the system should communicate properly again.
If it is a robotic lawnmower, see FAQ "Smart robotic lawnmower does not execute app commands".
If it is a smart power adapter plug, see FAQ "Smart power adapter plug no longer switches".
Note:
An incomplete wireless connection between the gateway and the smart devices can possibly lead to this situation. This may be due to a less than ideal installation location for the gateway. It is best to install the gateway where you can expect the least radio resistance, e.g. directly at a window facing your garden. An installation location such as in the basement or on the roof could cause a higher radio resistance and thus reduce the radio quality between the smart products. Please ensure that there are no obstacles, such as a wooden hut, metal objects, walls or similar, between the gateway and the associated smart devices. This can lead to problems with the wireless connection.
If your smart device still does not execute your commands, please contact GARDENA Service.