Please check whether your robotic lawnmower is connected and online, if this is not the case see FAQ "Robotic lawnmower cannot be connected".
If your robotic lawnmower is online, make sure that your robotic lawnmower is properly charged. Please clean the charging contacts of the robotic lawnmower and the charging station (in any case) with fine sandpaper or steel wool. Then wet the charging contacts with a contact spray or commercially available machine or lubricating oil/grease (e.g. battery grease). The aim of this measure is to protect the charging contacts even better against environmental influences (corrosion).
Note:
An incomplete wireless connection between the gateway and the smart devices may lead to the present situation. This may be due to a less than ideal installation location for the gateway. It is best to install the gateway where you can expect the least radio resistance, e.g. directly at a window facing your garden. An installation location such as in the basement or on the roof could cause a higher radio resistance and thus reduce the radio quality between the smart products. Please ensure that there are no obstacles, such as a wooden hut, metal objects, walls or similar, between the gateway and the associated smart devices. This can lead to problems with the wireless connection.
If your robotic lawnmower still does not carry out your commands, please contact GARDENA Service.
If your robotic lawnmower is online, make sure that your robotic lawnmower is properly charged. Please clean the charging contacts of the robotic lawnmower and the charging station (in any case) with fine sandpaper or steel wool. Then wet the charging contacts with a contact spray or commercially available machine or lubricating oil/grease (e.g. battery grease). The aim of this measure is to protect the charging contacts even better against environmental influences (corrosion).
Note:
An incomplete wireless connection between the gateway and the smart devices may lead to the present situation. This may be due to a less than ideal installation location for the gateway. It is best to install the gateway where you can expect the least radio resistance, e.g. directly at a window facing your garden. An installation location such as in the basement or on the roof could cause a higher radio resistance and thus reduce the radio quality between the smart products. Please ensure that there are no obstacles, such as a wooden hut, metal objects, walls or similar, between the gateway and the associated smart devices. This can lead to problems with the wireless connection.
If your robotic lawnmower still does not carry out your commands, please contact GARDENA Service.